We are dedicated to swiftly delivering Elysian Carats products to you. Here’s what you can anticipate:
Custom Jewelry Manufacturing: Crafting each bespoke jewelry piece takes approximately 2-3 business weeks. Once manufacturing is complete, we will seek your confirmation before dispatching.
Shipping and Delivery: Following dispatch, orders typically reach you within 6 to 9 business days. Please note that Elysian Carats cannot be held responsible for delays caused by severe weather or unforeseen circumstances. We do not ship to PO boxes. Should you alter the delivery address with the shipping company while the parcel is in transit, any resulting delays are your responsibility.
Complimentary Delivery: We provide complimentary delivery to your specified address. Please be advised that you are liable for any duties or taxes imposed by local authorities.
Product Modifications: Should you wish to make any alterations to the product before dispatch, the manufacturing timeline will reset from day one.
Delivery Assurance: While we offer guaranteed delivery and prioritize creating your ring on an urgent basis, please note that any delays caused by the shipping company are beyond our control and we are are not responsible for this situation. We appreciate your understanding in such situations.
Order Tracking:
Customer Service: For assistance with order tracking, please contact our customer service team at support@elysiancarats.com. Thank you for choosing Elysian Carats!
