Leah-2.0 Carats Round Moissanite Solitaire Necklace
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Introducing: The 2.0 CT Round Moissanite Necklaces
✦ Main Stone:
Shape: Round
Weight Options: 2.0 CT
Color: DEF (Colorless)
Clarity: VVS
✦ Side Stones:
Shape: Round
Approximate Weight: 0.20 TCW
Color: DEF (Colorless)
Clarity: VVS
✦Necklace Details:
Metal: Available in 14KT, 18KT Gold
✦ Chain Length Options
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Return & Refund Policy
If a customer wishes to cancel their order, they must do so within 24 hours of placing it. Cancellations requested beyond this timeframe will be subject to a 20% fee, which is intended to cover restocking and labor expenses.
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at support@elysiancarats.com.
Since our designs are handcrafted, all returns will incur a 20% restocking fee. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or is in any other condition that prevents resale), we will charge a higher restocking fee, depending on the amount of repair work that’s required.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
- Custom or personalized orders
- Eternity Bands made to order
- Items on Sale
- Items Purchased During a Sales Event
Exchange:
If a customer wishes to exchange their ring, a restocking fee of 20% will be deducted from the original purchase amount. The remaining balance will be applied towards the new purchase. Any price difference for the exchange will also be charged to the customer. This exchange policy must be initiated within 30 days of receiving the ring and is limited to one exchange per piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.
Please contact us before you send your jewelry back so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.
Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.
Resizing:
At Elysian Carats, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. Therefore, we offer a ring resizing service to ensure that your jewelry fits you comfortably and beautifully.
Resizing Limitations:
Rings can be resized to either increase or decrease by a maximum of one full size.
Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece, and therefore, cannot be accommodated under this policy.
Exceptions:
In the case where the ring features a shank adorned with full eternity stones, resizing becomes unfeasible due to the intricate design and setting. Hence, we are unable to proceed with resizing in such instances.
Customers with rings falling under this category are encouraged to exchange the ring for the correct size. Our customer service team will be delighted to assist you in this process.
In some cases, we may simply exchange the original ring for an identical ring in your size instead of resizing. Why? If either a) it would result in a faster turnaround time, or b) if the integrity of the design would be affected. An exchange would only apply to bands that are plain gold and don’t feature any stones. And like all of our pieces, the swapped ring would be handcrafted from scratch. Of course, we’ll always contact you if we’d recommend that route.
Clients are responsible for shipping costs both ways (and for international clients that includes customs fees).
Please Note: If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
Information About Repairs:
If you need a repair please contact us on support@elysiancarats.com. But before you do, here are some important details you should know about how we do repairs:
Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
- Replacing or resetting stones
- Replacing the setting
- Prong work or replacement
- Replacing thinner areas of the band
- Resizing the ring
Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
Clients are responsible for shipping costs both ways.
Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.
We understand that things happen and fine jewelry is delicate. There are things you can do to take care of your jewelry.
But don’t worry if something does happen. We offer a generous lifetime warranty on all of our pieces. We stand by our work, and we want to take care of you and your jewelry.
Lifetime Warranty
We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Elysian Carats Fine jewelry whenever it needs servicing. We stand by our work.
We will repair your jewelry whenever it needs repairing for as long as you own it.
Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.
There are a few limitations to our warranty:
Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged. Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available. Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece. All repair work is free within the first one year of ownership (except the replacement of focal stones). After one year of ownership, we will charge a small labor fee and/or materials fee for your repair service. If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service. Repairs or polishing by third-party jewelers. Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.
✧ If your Elysian Carats Fine Jewelry piece needs repair, please contact us at support@elysiancarats.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs. ✧ Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need. (You can find jewelry care tips here!)
Shipping Policy
We are dedicated to swiftly delivering Elysian Carats products to you. Here’s what you can anticipate:
Custom Jewelry Manufacturing: Crafting each bespoke jewelry piece takes approximately 2-3 business weeks. Once manufacturing is complete, we will seek your confirmation before dispatching.
Shipping and Delivery: Following dispatch, orders typically reach you within 6 to 9 business days. Please note that Elysian Carats cannot be held responsible for delays caused by severe weather or unforeseen circumstances. We do not ship to PO boxes. Should you alter the delivery address with the shipping company while the parcel is in transit, any resulting delays are your responsibility.
Complimentary Delivery: We provide complimentary delivery to your specified address. Please be advised that you are liable for any duties or taxes imposed by local authorities.
Product Modifications: Should you wish to make any alterations to the product before dispatch, the manufacturing timeline will reset from day one.
Delivery Assurance: While we offer guaranteed delivery and prioritize creating your ring on an urgent basis, please note that any delays caused by the shipping company are beyond our control and we are are not responsible for this situation. We appreciate your understanding in such situations.
Order Tracking:
Customer Service: For assistance with order tracking, please contact our customer service team at support@elysiancarats.com. Thank you for choosing Elysian Carats!
Jewelry care Instruction
To keep your jewelry looking its best, avoid exposing it to harsh chemicals such as perfumes, lotions, and household cleaners. Clean regularly using a soft cloth or a mild jewelry cleaner, especially for delicate gemstones. Store each piece separately in a soft pouch or a jewelry box to prevent scratches and tangles. Remove jewelry before swimming or engaging in activities that could cause damage. Finally, consider professional cleaning and inspection annually to maintain its luster and integrity.
DISCOVERING YOUR RING SIZE
Ensuring the perfect fit for your ring is essential. For the utmost precision, we suggest visiting a nearby jewelry store to have your finger professionally measured.
The ideal fit means your ring should feel comfortable, allowing it to glide over your knuckle effortlessly. However, it shouldn't spin too easily once it rests on your finger.
If you're planning a surprise proposal, involving a family member (mother, sister) or a close friend often proves successful. Many people are excited to be part of such a special surprise
PRINTABLE RING SIZER (US RING SIZE)
Short on time? If a trip to the jewelry store isn't feasible, utilize our printable ring sizer.
Before printing, make sure the page scale is set to 100% in your print dialog box. Follow the provided instructions diligently. Keep in mind that accuracy depends on proper execution, so we always recommend an in-person measurement if possible.
📏CLICK TO DOWNLOAD📏
To double-check your home-measured ring size before making a commitment to your chosen ring, you have the option to order a silver band for just US$10 in your measured size. Wear it for a few days, ensuring it feels comfortable on your finger. If satisfied, proceed to order your final selected ring. Rest assured, we will refund the US$10 (Silver Band Price) once you've successfully placed an order for your ultimate ring.
RESIZING
While we strive to craft rings to the correct size from the start, we recognize the challenge of predicting sizes, especially for surprise proposals. We offer complimentary resizing for your ring (initial resizing only). Simply return the ring to our manufacturing unit, and cover the US$75 shipping fees for the resized ring.
Please note, certain designs like eternity rings may not be resizable, and some rings can only be resized within specific limits. Excessive resizing, particularly for certain designs, may pose a risk to the integrity of the ring, such as potential diamond displacement in the future. To ensure a smooth process, we encourage you to strive for accuracy in determining your ring size before placing your order.
PRO TIPS FOR ACCURACY
To ensure precision, we advise measuring your ring size on multiple occasions. Finger sizes can vary throughout the day and with the changing seasons. Avoid measuring your ring size during instances of potential finger swelling (after a hot shower, exercise, extreme temperatures, or right after waking up) or when it might be contracted (after swimming, washing dishes, or exposure to cold). This approach helps guarantee the most accurate measurement for your perfect fit
Explore more, and find the perfect expression of your individuality.
Why Elysian Carat
Subheading for this section
JEWELRY IS THE COMPANION OF LOVE✨
For women, jewelry is often seen as a way to express their personal style and add a touch of glamour to their outfit. Popular jewelry styles for women include delicate necklaces, statement earrings, and stackable bracelets.
Moissanite Faq
How Is Moissanite Made?
In the late 90’s, scientists developed the innovative thermal growing process that creates silicon carbide crystals in a lab. These crystals are cut and faceted into moissanite gemstones and they rival any natural gemstone in fire and brilliance.
Why Is Moissanite So Expensive?
Moissanite is an incredible gemstone that costs a fraction of what a mined diamond costs. Though more affordable, the quality of moissanite production influences its price. Our process starts in a high-tech lab and once the moissanite is grown, it’s then hand cut and faceted by our experts (using patented technology) to ensure only the highest quality gems are produced.
Are Moissanite Rings Worth It?
Moissanite offers unmatched brilliance and fire at a fraction of the cost of diamonds. Moissanite’s durability makes it an ideal gem for daily wear and ensures it will last a lifetime. So is Moissanite worth it? The answer is a resounding yes.
Do Moissanite Rings Last As Long As Diamonds?
Moissanite is an extremely hard gem that commonly measures 9.25 - 9.5 on the Mohs scale. Because of its superior durability, Moissanite is suitable for everyday wear and can last as long as a diamond.
